Delivery
Delivery is currently free to UK mainland (however, surcharges apply to Grampians, Highlands, Dyfed/Powys, Cornwall). Please contact sales@selectliving.co.uk for all other delivery rates.
Selectliving aims to deliver within 2 - 7 days of order placement. We will issue an email to acknowledge your order and a further email once your order has been despatched / delivered.
Smaller items may be sent with parcel companies who will attempt delivery on a weekday without notice. Failed deliveries will be carded so that the customer has another opportunity to accept delivery. If a third delivery becomes necessary the cost will be charged to the customer as required by the parcel handler. We will process your order as quickly as possible however some products are sourced internationally and the quoted delivery times are approximate as delays associated with availability and delivery may be outside our control. Each product may be dispatched individually to prevent delays to the entire order by waiting for remaining products. In the unlikely event that the entire order cannot be fulfilled - any outstanding products will be refunded in full. Selectliving will not be responsible for any other losses due to not supplying the goods.
From the moment a carrier attempts to deliver the goods they are the Customer's responsibility and the Customer has to accept the goods when they are ready to be delivered.
Where the Customer does not comply with Selectlivings attempts to deliver the goods we may, at our discretion, cancel the entire or part of the order and charge the Customer for storage, shipping and insurance of the goods and make a charge for any shortfall in subsequent sale price.
Selectliving do not offer an installation, unpacking or assembly service. The responsibility of opening boxes or crates lies with the Customer. For large and heavy items the Customer agrees that they are capable of unpacking, lifting and assembling the item they have ordered. Where this is not the case the Customer must engage the services of a professional at their own expense.
Any delivery surcharges applied are also applied again in the event of a return due to non delivery or a cancellation after the goods have been dispatched.
Returns and Refunds
Selectliving's policy is to take anything back where a customer is unhappy with the goods - within 7 days of delivery (or attempted delivery) and a full refund of the purchase price will be made within 30 days of the return subject to the following conditions being met:
The cost of returning the product(s) will be the responsibility of the Customer.
Where the items are large or fragile (as determined by us) we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of shipment to the Customer. This charge shall not exceed 10% of the item cost or in any case will be capped at £49 per item (UK only, see delivery). This is to reduce the risk of damage to goods arising from poor handling. This transport charge will be charged each time the client accepts a returns collection date which the client subsequently fails to meet.
In all cases for your protection the goods must be adequately packed in the original packaging to prevent damage.
Where the Customer has arranged transit the goods must be fully insured.
Items are despatched directly from manufacturers and therefore the customer should contact Selectliving for details of the correct return address.
The goods must be received by Selectliving or their manufacturer(s) in perfect condition, unused and re-marketable.
The rights under this section do not apply to orders where products are specially requested by the Customer (items not featured in our product catalogue). Trade or large volume orders may also be excluded but the purchaser will be made aware of this exclusion prior to the order being accepted.
Damaged Goods
If goods are delivered to you in a damaged condition Selectliving will replace the products free of charge providing we are notified within 7 days of actual or attempted delivery. Our Customer Service department will be happy to arrange this. Please note that where the Customer misses a pre-arranged collection, a transport charge will be applied as charged to Selectliving by the handler to not exceed 10% of the item cost and in any case will be capped at £49 per item (UK only, see delivery).
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